United Kingdom terms for using Admiral Shark

Agreement and scope

• By creating an account and using the services, you confirm acceptance of these terms, the privacy policy, the cookies notice, the responsible gambling policy and any game or bonus rules.
• If these terms are updated, continued use means you accept the revised version. Material changes will be signposted in a reasonable manner.

Eligibility and registration

• You must be at least 18 years old and physically present in Great Britain when placing any bet.
• Only one account per person is allowed. Duplicate accounts may be closed, and bets may be voided.
• Registration must be accurate and kept up to date. We may ask for identity and age verification before you can deposit, bet, or withdraw.

Proper platform use

• You must use the site for lawful betting and gaming only, and not for any commercial purpose, collusion, arbitrage, or abuse of bonuses.
• You must not use VPNs or tools to obscure location where this would affect eligibility, odds, or market availability.
• We may suspend or close accounts where we detect irregular betting patterns, misuse of services, or breach of these rules.

Content and intellectual property

• Site content, software, logos, odds displays, and data feeds are protected by intellectual property rights. You have a limited licence to use them for personal, non commercial purposes.
• Scraping, copying, redistributing, or framing content or event data without permission is not allowed.

Liability and service availability

• We provide services on an as available basis. We are not responsible for interruptions due to maintenance, outages, or failures of third party networks.
• We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited under UK law. Otherwise, our aggregate liability for foreseeable loss arising from your use is limited to the greater of the amount in your account and the amount staked in the 90 days before the claim.

Changes to terms

• We may amend these terms to reflect legal, regulatory, or technical requirements. If you do not accept a change, you should stop using the services and close your account.

Complaints and ADR

• Please contact customer support first to raise a complaint. If a dispute about a betting transaction remains unresolved after eight weeks, you may escalate to our approved ADR provider as listed on our complaints page.

Governing law

• For customers in Great Britain, these terms are governed by the laws of England and Wales. You retain any non waivable consumer rights under UK law. Any court proceedings may be brought in your local UK court or the courts of England and Wales.

Admiral Shark may refuse service where we are not legally permitted to offer betting or bonuses.

Eligibility to place a bet

• You must be logged in, age verified, and located in Great Britain at the time of placing bets. Technical checks may verify your location.
• We may set account specific limits for safer gambling, affordability, or legal reasons.

Bet acceptance and settlement

• A bet is accepted when it appears in your bet history with a confirmed reference. Pending or processing status means it is not yet accepted.
• For pre match markets, bets are accepted until the advertised start time. For in play, acceptance is subject to a short delay and market suspension during material incidents.
• Results are settled using official event data or a recognised governing body. If no official source exists, we may use independent data providers.

Minimum and maximum stakes and payouts

• We may set minimum and maximum stakes per market. These can vary by sport, event, and account history.
• Maximum payouts may apply per bet or per event category. Details are displayed in market rules or the help pages.

Errors and palpable error

• If an obvious error occurs in odds, market availability, handicap, or settlement, we may void the bet or resettle at the correct odds that were available at the time the bet was placed.

Cancellations, voids, and abandoned events

• If an event is postponed and not completed within a reasonable period specified in market rules, related bets may be void and stakes returned.
• If a participant withdraws before participation, singles are usually void. For multiples, the selection may be treated as void and the accumulator will stand on remaining legs.

Restrictions and irregular play

• We may restrict markets, suspend cash out, or refuse a bet to protect integrity or comply with legal obligations.
• Collusion, use of inside information, syndicate betting, or circumventing stake limits is prohibited. We may close the account and void affected bets where integrity is at risk.

Bonuses and free bets

• Promotions, bonuses, and any free bet are subject to specific rules, including eligibility, time limits, and wagering. Bonus use on certain markets or event types may be restricted.

Settlement rules and rounding

• Settlement is based on the first official result. Later corrections do not apply unless stated in sport specific rules. Returns are calculated using decimal odds and rounded to two decimal places in GBP.

Admiral Shark may limit or refuse bets or bonuses to manage risk and legal compliance.

Funding your account

• Only payment methods in your own name may be used. Third party payments are not allowed.
• For customers in Great Britain, gambling with credit cards is not allowed. Debit cards, bank transfer, and approved e wallets may be supported.
• Your account currency for UK customers is GBP unless stated otherwise.

Deposits

• Minimum and maximum deposit amounts are displayed in the cashier and may vary by method.
• Deposits are usually credited immediately once authorised. Processing times depend on your bank or payment provider.
• We may request identity or source of funds documents before accepting further deposits to satisfy KYC and AML rules.

Withdrawals

• Withdrawals are paid to the original funding method where possible. We may split payments across methods used for deposits.
• Pending security checks may delay processing. Once approved, most withdrawals are processed within one to three working days. Your bank or provider may take additional time to credit funds.
• Withdrawal requests for Great Britain cannot be reversed once submitted.

Fees, limits, and restrictions

• Any fees, limits, or thresholds will be shown in the cashier before you confirm a transaction. Your provider may impose separate charges.
• We may set daily, weekly, or monthly limits for safer gambling or to meet legal and AML obligations.

Verification and security

• Before the first withdrawal, and at any time thereafter, we may verify identity, address, payment ownership, and affordability. Documents must be genuine, legible, and up to date.
• Failure to pass verification may result in cancellation of transactions and temporary account restrictions.

Cancellation and chargebacks

• If a deposit is charged back or reversed, we may suspend the account, void bets, and recover any winnings linked to the unpaid amount.

Admiral Shark may refuse or limit transactions to comply with legal and AML requirements.

Commitment to safer betting

• Gambling should be recreational. If betting affects your finances or wellbeing, you should stop and seek help. You have the right to set limits and control your use of the services.

Player protection tools

• Deposit, loss, and stake limits can be set by day, week, or month.
• Reality checks show session time at regular intervals.
• Time out lets you take a short break for 24 hours, seven days, or up to six weeks.
• Self exclusion blocks access for a minimum of six months. For customers in Great Britain, we participate in GAMSTOP. You should complete GAMSTOP registration to apply a multi operator exclusion.
• Account history, profit and loss, and activity statements help you read and understand your betting behaviour.

Support and resources

• BeGambleAware helpline 0808 8020 133 and begambleaware.org
• GamCare live chat and counselling at gamcare.org.uk
• Gordon Moody residential and online support at gordonmoody.org.uk
• NHS gambling treatment services at nhs.uk

Underage gambling

• Persons under 18 are not allowed to open an account or place bets. We carry out age verification and may suspend the account until checks are complete.

Admiral Shark may apply affordability checks and limits where harm is suspected.

Legal framework

• We follow UK anti money laundering and counter terrorism financing laws and guidance. This includes customer due diligence, ongoing monitoring, and reporting of suspicious activity.

Know your customer checks

• We verify identity, age, and address using reliable sources. We may ask for documents such as passport, driving licence, utility bill, bank statement, or payment proof.
• Enhanced due diligence may apply to higher risk customers, including source of funds or source of wealth checks.

Monitoring and detection

• Transactions and betting patterns are monitored for unusual activity, rapid deposits and withdrawals, use of multiple payment methods, and activity inconsistent with stated income.
• Screening is carried out against sanctions and PEP lists where required.

Consequences of non compliance

• If we cannot complete checks, we may restrict the account, freeze funds where permitted by law, or close the account.
• Where we suspect money laundering or criminal conduct, we may submit a report to the authorities and are not permitted to inform you about any such report.

Admiral Shark may delay transactions to complete AML reviews in line with legal obligations.

Data we collect

• Identification and contact data such as name, date of birth, address, email, and phone number.
• Account and verification data such as KYC documents, affordability assessments, and notes related to safer gambling interactions.
• Technical data such as device identifiers, IP address, location checks, and security logs.
• Financial and transaction data related to deposits, withdrawals, and payment instruments.
• Gameplay, betting history, bonuses claimed, and communication records.

How we use personal data

• To provide and operate your account, process bets, settle events, and pay winnings.
• To meet legal and regulatory duties, including AML, age verification, and responsible gambling.
• To protect integrity and security, detect fraud, and manage risk.
• For service improvement and statistics using aggregated or anonymised information.
• For marketing where you have given consent or where permitted by law. You can opt out at any time.

Legal bases

• Performance of a contract, legal obligations, legitimate interests, and your consent for certain activities such as electronic marketing.

Sharing and international transfers

• We may share data with payment providers, identity verification services, game suppliers, regulators, ADR providers, and professional advisers.
• If data is transferred outside the UK or EEA, we use appropriate safeguards such as standard contractual clauses.

Retention

• We retain data for as long as needed for the purposes above and as required by law. This often means keeping core account and transaction records for at least five years after account closure.

Your rights

• You can request access, correction, deletion, restriction, or portability of your data, and you may object to processing based on legitimate interests.
• You can withdraw consent for marketing at any time.
• You can complain to the Information Commissioner’s Office at ico.org.uk.

Contact our support team to exercise your data rights or to read more about privacy practices.

Our security measures

• Transport Layer Security protects data in transit. Sensitive data at rest is encrypted and access controlled.
• Passwords are stored using strong hashing. Administrative access is role based and logged.
• Continuous monitoring detects unusual login patterns, device changes, and suspicious account activity.
• Regular security testing, anti fraud checks, and supplier due diligence are conducted. Payment processing follows recognised industry standards.

Your responsibilities

• Choose a strong password, keep login details confidential, and enable two factor authentication if offered.
• Secure your devices, install updates, and log out after each session. Do not share your account.
• Tell us promptly if you suspect unauthorised use, loss of access, or a security incident.

Admiral Shark may lock or reset access to protect your account where risk is identified.