Our commitment to safer play

Gambling always carries the risk of financial loss. Keep play as entertainment, not a way to make money. At Admiral Shark you can access control tools and support to protect your wellbeing.

• Set a budget you can afford to lose and stick to it.
• Use deposit, loss and wagering limits before you start playing.
• Set session time limits and reality checks to manage time.
• Pay bills and essential costs first; never use borrowed funds.
• Avoid chasing losses and take regular breaks.
• Do not gamble when tired, stressed, or under the influence.
• Protect minors: gambling is for 18+ only; use device and ISP filters.
• Review your account history to learn from your playing pattern.
• Read our safer gambling policy in the Help Centre for useful guidance.

Problem gambling can develop gradually. Notice the signs early and act. Gambling addiction is a serious condition that needs attention.

• Spending more than planned or beyond your limits.
• Chasing losses to try to recover money.
• Hiding or lying about gambling activity.
• Borrowing money or selling items to fund betting.
• Feeling irritable, anxious, or low when not gambling.
• Neglecting work, study, sleep, or family responsibilities.
• Gambling to escape stress, sadness, or other problems.
• Increasing stakes or time to get the same excitement.
• Failed attempts to cut back or stop.
• Thinking about gambling most of the day.

Taking early action helps protect your wellbeing. Admiral Shark supports you to reduce harm and play responsibly.

• Set or lower deposit, loss, and wagering limits straight away.
• Turn on reality checks and session time limits.
• Take a time-out for 24 hours up to 30 days in your account.
• Request self-exclusion for 6 months or more; add GAMSTOP to block all licensed online operators in the UK.
• Install blocking software such as Gamban on all devices.
• Remove saved payment methods and set bank-level gambling spending controls.
• Log out after each session and disable marketing communications.
• Track spending using a budget or affordability tool.
• Share concerns with someone you trust and seek professional support.
• Do not use credit or borrowed funds for gambling.

If you are worried about your gambling or someone else's, you can contact our support team for guidance and account controls. Your request will be handled promptly and discreetly.

• Live Chat: available in the Help section once logged in.
• Email: use the Help Centre contact form to reach the Support Team.
• Secure in-account messaging: My Account > Messages.
• Safer gambling requests: apply deposit limits, time-outs, or self-exclusion through your account and Support.
• Complaints and escalation: follow the Help Centre procedure; details of our ADR will be provided if required.